SBSA Technology delivers full Rakuten EDI compliance — 850, 855, 856, and 810 via AS2, SFTP, or VAN. Fully managed integration with QuickBooks Online and Enterprise. Intuit Silver Partner.
How SBSA manages your Rakuten integration end-to-end
Tell us your fulfillment model — drop ship, standard, or both — and your current ERP or accounting platform.
We set up AS2, SFTP, or VAN to Rakuten's specs, handling certificates, ISA/GS identifiers, and test environment.
All Rakuten transaction sets mapped to your ERP: sales orders, inventory, packing slips, labels, invoices.
Rakuten test environment sign-off followed by production go-live with 24/7 monitoring active from day one.
Rakuten's 850 contains the buyer's name, address, and contact — you ship directly to the consumer on Rakuten's behalf.
SBSA generates and sends the 855 PO Acknowledgment automatically — never miss Rakuten's 1-business-day deadline.
ASN transmitted the moment the package leaves your facility — with tracking number and all required fields populated.
One invoice per PO auto-created and transmitted — with Rakuten-branded packing slip included for drop ship orders.
Standard fulfillment POs land directly into your system as pick-and-pack orders with all line item details mapped.
Line-item-level acknowledgment confirms availability — backorders flagged with revised ship dates, never silently cancelled.
Compliant carton labels auto-generated and validated against ASN contents before dispatch from your facility.
ASN and invoice sent simultaneously at time of shipment — maintaining compliance and accelerating payment.
Rakuten is one of the world's largest e-commerce ecosystems, operating marketplaces across North America, Europe, and Asia. Unlike single-channel retailers, Rakuten spans marketplace selling, digital content, fintech, and logistics — making EDI compliance critical for suppliers who want access to its global buyer network.
Rakuten operates one of the world's most extensive e-commerce networks, connecting millions of shoppers with third-party sellers across electronics, apparel, home goods, sports, and more. Its loyalty rewards ecosystem drives high-frequency repeat purchasing.
Rakuten suppliers operate across two primary models: standard warehouse fulfillment where inventory ships to Rakuten-designated addresses, and drop ship where Rakuten's 850 contains the end customer's address and your brand must not appear on packaging.
Rakuten Super Logistics is Rakuten's fulfillment arm — a separate EDI trading partner from the core marketplace. Suppliers using RSL warehousing have distinct document requirements. SBSA supports both Rakuten and RSL simultaneously from a single integration.
Rakuten supports AS2, SFTP, and VAN for EDI transmission. SBSA Technology handles complete setup, testing, and ongoing compliance monitoring for all three protocols — you focus on fulfillment, we handle the connection.
Direct Protocol
Encrypted, point-to-point EDI transmission via AS2. The preferred method for high-volume Rakuten sellers — fast, reliable delivery with MDN receipts confirming every document arrival, and the lowest per-transaction cost at scale.
Secure File Transfer
Secure FTP-based document exchange — suitable for sellers with existing SFTP infrastructure or those transitioning to fully automated EDI. SBSA manages the SFTP server configuration, polling intervals, and file routing.
Managed Network
Value-Added Network transmission for sellers who prefer a fully managed, intermediary-based connection. SBSA acts as your complete EDI department — routing, translating, and monitoring all Rakuten documents through the VAN.
SBSA Technology supports core and supplemental Rakuten EDI Integration EDI documents. Critical transactions are highlighted because they carry the highest compliance risk when transmitted incorrectly or late.
Rakuten's PO initiates the fulfillment cycle. Specifies ship-to location (fulfillment center or end customer for drop ship), items, quantities, requested ship dates, and pricing. Drop ship POs include customer name and delivery address.
InboundMust be transmitted within 1 business day of PO creation. Confirms ability to fulfill at line item level. Used to report quantity changes, updated ship dates, or pricing discrepancies.
Outbound 1 business day deadlineTransmitted as shipment departs your facility. Incomplete or late ASNs risk chargeback or refusal. Drop ship orders require Rakuten-branded packing slip data embedded in the ASN.
Outbound Must send before physical arrival — chargeback riskOne invoice per PO. Standard EDI 810 for product invoices transmitted electronically. SBSA auto-generates invoices per PO to prevent duplicate billing and ensure payment accuracy.
OutboundConfirms syntactic validity of every transmitted document. SBSA monitors all 997 responses automatically and surfaces rejections before they escalate to compliance issues.
OutboundRakuten's payment order and remittance advice. Auto-reconciles against open invoices in your ERP when received — eliminating manual remittance matching.
InboundBuyer-initiated PO modifications. Quantity, pricing, or delivery changes applied at the line item level — flagged and reflected in your ERP automatically by SBSA.
InboundFree-form text message used for exception communications, special order instructions, or non-standard notes outside the structured EDI document framework.
InboundSBSA Technology integrates Rakuten EDI directly into your ERP or accounting platform — eliminating manual order entry and ensuring every PO, shipment, and invoice flows automatically between systems.
Native NetSuite EDI integration for Rakuten. Purchase orders, fulfillments, and invoices mapped to NetSuite's native record types — with item fulfillment records triggering automatic 856 ASN generation.
Full SAP integration via IDocs or direct API. Maps Rakuten's EDI segments to SAP order management, warehouse management, and FI invoice processing.
Native D365 integration for purchase order receipt, warehouse pick and ship confirmation, and automated invoice creation from confirmed shipments.
Integration with Oracle Fusion Order Management and Inventory. SBSA maps Rakuten's 850s to Oracle sales orders and returns 856/810 from Oracle confirmations.
SBSA is an Intuit Silver Partner with certified integration expertise for QuickBooks Online. Rakuten 850 purchase orders flow directly into QBO as sales orders. Invoices created in QBO are automatically converted to EDI 810 and transmitted to Rakuten — eliminating all manual data entry.
SBSA holds Intuit Silver Partner status for QuickBooks Enterprise — the on-premise accounting solution used by larger product businesses. Full Rakuten EDI integration maps 850 POs to QBE sales orders, automates 856 ASN generation from shipment records, and converts QBE invoices to EDI 810 format for transmission.
For brands using Shopify as their OMS or third-party WMS platforms (ShipBob, 3PL Central, Logiwa, etc.), SBSA provides API-based integrations that route Rakuten's orders into your fulfillment workflow.
If your ERP or WMS isn't listed, SBSA builds a custom integration. We've connected EDI to hundreds of systems — flat-file imports, AS/400 mainframes, proprietary ERPs, and everything in between.
Rakuten's ASN and acknowledgment policies are unforgiving. A refused shipment means goods come back at your cost; a late 855 means chargeback risk. SBSA Technology automates every compliance step so your Rakuten relationship stays profitable and penalty-free.
855 PO Acknowledgment auto-fired within minutes of PO receipt — never miss the 1-business-day window
856 ASN generated and transmitted the moment shipment departs your facility — not after
All mandatory ASN fields auto-populated: Gross Weight, Carrier Code, Equipment Number, Tracking/BOL/PRO
Zero-quantity line item prevention — unfulfillable items removed from ASN automatically, never zeroed out
One-ASN-per-shipment enforcement — one destination, one supplier number per transmission
Rakuten-branded packing slip auto-generated from ASN data for all drop ship orders
GS1-128 / UCC-128 carton labels generated and validated against ASN contents before dispatch
810 invoice auto-generated per PO — one invoice only, preventing duplicate billing issues
Backordered items flagged in 855 with revised ship dates — never silently cancelled
Ship dates confirmed at line item level — exactly as Rakuten's implementation guide requires
997 Functional Acknowledgment responses monitored 24/7 — rejections surfaced before escalation
860 PO Change Requests applied automatically to open orders in your ERP without manual review
Common questions from marketplace suppliers beginning their Rakuten EDI compliance journey.
Rakuten requires five core EDI transactions: the 850 Purchase Order (inbound), 855 Purchase Order Acknowledgment (outbound, within 1 business day), 856 Advance Ship Notice (outbound, sent at time of dispatch), 810 Invoice (outbound), and 997 Functional Acknowledgment. Optional transactions include the 820 Payment Remittance (inbound), 860 PO Change Request (inbound), and 864 Text Message. SBSA Technology supports all required and optional transactions with full mapping, validation, and ERP integration.
Rakuten requires the 855 Purchase Order Acknowledgment to be transmitted within 1 business day of receiving the 850 PO. Missing this window can result in compliance chargebacks and negatively affect your seller scorecard metrics on the Rakuten marketplace. SBSA Technology automates the 855 response and transmits it within minutes of PO receipt — ensuring you never miss this critical deadline regardless of when orders arrive.
Yes — SBSA Technology is an Intuit Silver Partner with certified integration expertise for both QuickBooks Online and QuickBooks Enterprise. For QuickBooks Online, Rakuten 850 purchase orders flow directly into QBO as sales orders, and invoices generated in QBO are automatically converted to EDI 810 format and transmitted to Rakuten. QuickBooks Enterprise integration works the same way — with additional support for QBE's Advanced Inventory module, including multi-location warehousing and serial/lot number tracking. Both integrations eliminate all manual data entry between Rakuten and your accounting platform.
Rakuten enforces strict ASN compliance. The 856 ASN must be transmitted as the shipment leaves your facility — not after it arrives at its destination. An ASN arriving after the physical goods can result in a chargeback or outright refusal of the shipment, which means goods are returned to you at your cost. Additionally, all required ASN fields must be complete — including Gross Weight, Carrier Name and Code, Tracking/BOL/PRO Number, Equipment Number, Shipped Date, and Ship From address. SBSA Technology automates ASN generation and transmission at the moment of shipment, with all required fields populated from your ERP data, eliminating this compliance risk entirely.
For drop ship orders where you ship directly to the end customer on Rakuten's behalf, the packing slip must be Rakuten's branded document — generated directly from the ASN data. Your company name, logo, and branding must not appear anywhere on the shipment, the outer packaging, or any inserts inside the package. The customer's experience must reflect Rakuten as the retailer. SBSA auto-generates the Rakuten-branded packing slip from your ASN data for every drop ship order, and the workflow prevents any supplier-branded documents from being included in the shipment.
Yes. Rakuten Super Logistics (RSL) is Rakuten's third-party logistics and fulfillment arm, and it operates as a completely separate EDI trading partner from the core Rakuten marketplace. RSL inbound shipments — replenishment inventory delivered to RSL fulfillment centers — have their own document requirements and ISA/GS identifiers. SBSA supports both simultaneously, configuring Rakuten marketplace and RSL EDI connections in parallel while sharing the same ERP mapping layer. This approach minimises your total setup effort and means both connections are managed through SBSA's unified monitoring platform with separate compliance reporting for each.
Tell us your fulfillment model — drop ship, standard ship, or RSL — and we'll build a complete integration plan tailored to your ERP and order volume.
