First-Party Warehouse Supplier
You ship inventory to a Chewy fulfillment center. Chewy owns the sale, sets the price, and ships to the end customer. This is the standard wholesale model for established brands with volume commitments.
Chewy is America's largest online pet retailer — serving over 20 million active customers with more than 110,000 products across pet food, supplies, pharmacy, and more. SBSA Technology handles full EDI compliance for both Chewy fulfillment models: warehouse (1P) and drop ship (3P) to customer.
Select your supplier type to see requirements
Chewy sends a replenishment PO for inventory shipped to their fulfillment centers. Review item quantities, ship dates, and destination DC.
Confirm your ability to fulfill at the line item level — including quantities, pricing, and revised ship dates if needed.
Prepare cartons with GS1-128/UCC-128 labels. Ship full orders wherever possible — flag backorders in the 855, never cancel them.
The Advance Ship Notice must be transmitted before your shipment reaches the Chewy DC. A missing or late ASN can result in a refused shipment.
Submit one invoice per purchase order. Match line items and pricing exactly to the confirmed 855 acknowledgment.
Drop ship POs include the end customer's name and delivery address. Ship directly from your facility to the customer.
Same acknowledgment rules apply — confirm fulfillment at the line item level within the required window.
Your company name must not appear on the shipment. Chewy's branded packing slip is generated from ASN data and must accompany every drop ship order.
Transmit the ASN immediately when the order leaves your facility. Chewy uses this to notify the customer with a tracking number.
One invoice per fulfilled drop ship order. Match to the confirmed 855 exactly — Chewy reconciles against this at payment.
Chewy operates two distinct supplier models with different EDI specifications and operational requirements. SBSA Technology supports both models simultaneously — with destination-aware automation for each.
You ship inventory to a Chewy fulfillment center. Chewy owns the sale, sets the price, and ships to the end customer. This is the standard wholesale model for established brands with volume commitments.
Chewy sells the product on their site and routes the order to you. You ship directly to the end customer using a Chewy-branded packing slip. Ideal for long-tail SKUs, oversized items, and specialty products.
Chewy supports AS2, SFTP, and VAN for EDI transmission. SBSA Technology handles complete setup, testing, and ongoing compliance monitoring for all three protocols.
Direct Protocol
Encrypted, point-to-point EDI transmission via AS2. The preferred protocol for high-volume Chewy suppliers — fast, reliable, with full delivery receipts and no per-transaction VAN cost at scale.
Secure File Transfer
Secure FTP-based document exchange — a practical choice for suppliers with existing SFTP infrastructure or those stepping up from manual order processing to full EDI automation.
Managed Network
Value-Added Network transmission for suppliers who prefer a fully managed, intermediary-based connection. SBSA acts as your complete EDI department — routing, translating, and monitoring all Chewy documents through the VAN.
SBSA Technology supports core and supplemental Chewy EDI Integration EDI documents. Critical transactions are highlighted because they carry the highest compliance risk when transmitted incorrectly or late.
Chewy's PO initiates the fulfillment cycle. Specifies ship-to location (Chewy DC or customer address for drop ship), item numbers, quantities, requested ship dates, and pricing.
InboundMust be sent within 24 hours of PO receipt. Confirms ability to fulfill at line-item level — quantities, pricing, ship dates. Used to flag backorders with revised dates, not cancel lines.
Outbound 24-hour acknowledgment deadlineTransmitted as the shipment leaves your facility — before freight arrives. Drop ship ASNs trigger Chewy's customer notification with tracking. Missing ASN can result in refused shipment.
Outbound Must transmit before physical arrival — refusal riskOne invoice per PO or shipment. Must match confirmed 855 quantities and pricing exactly. Discrepancies between invoice and acknowledgment trigger payment holds.
Outbound Must match confirmed 855 exactlyConfirms syntactic validity of every transmitted EDI document. SBSA monitors all 997 responses and surfaces rejections before they escalate into compliance issues.
OutboundChewy's payment order and remittance advice — automatically reconciled against open invoices when received, eliminating manual cash application work.
InboundBuyer-initiated PO modifications from Chewy's purchasing team. Quantity, pricing, or delivery changes are applied at line-item level and flagged in your ERP automatically.
InboundUsed in some drop ship configurations to request carrier routing instructions before shipment — particularly for large or specialty items requiring specific carrier handling.
InboundSBSA Technology integrates Chewy EDI directly with your ERP or order management platform — so Chewy POs flow automatically into your system and ASNs are generated on shipment without manual data entry.
Native SuiteApp integration — Chewy POs create sales orders automatically, ASNs trigger on item fulfillment, and invoices are generated from NetSuite billing records.
Direct IDOC and RFC-based integration with SAP SD and MM modules. Full Chewy compliance mapping to SAP document types with automated workflow triggers.
Chewy POs mapped to QuickBooks Online purchase orders and sales receipts. ASNs and invoices generated and synced automatically — eliminating double-entry for small and mid-size pet suppliers.
Full EDI-to-QuickBooks Enterprise integration including inventory sync, advanced inventory management, and multi-location fulfillment support for larger pet product operations.
Chewy drop ship orders routed directly into Shopify as orders — fulfillment triggers the ASN automatically, and tracking numbers flow back to Chewy's customer notification system.
Dynamics 365 Business Central and Finance & Operations integration — Chewy POs mapped natively with automated ASN generation on warehouse shipment confirmation.
Not listed? SBSA integrates with any system via flat file, REST API, or database connector. We've connected Chewy EDI to dozens of proprietary platforms across the pet industry.
Chewy's vendor performance metrics are unforgiving — late ASNs, missing acknowledgments, and invoice mismatches all create chargebacks and risk your trading relationship. SBSA automates every compliance step so your Chewy business stays penalty-free.
855 PO Acknowledgment auto-fired within minutes of PO receipt — never miss the 24-hour window
856 ASN generated and transmitted as shipment departs your facility — not after arrival
All required ASN fields auto-populated: tracking number, carrier, weight, carton count, ship date
Zero-quantity line item prevention — unfulfillable items removed from ASN, not zeroed out
Chewy-branded packing slip auto-generated from ASN data for all drop ship orders
GS1-128 / UCC-128 carton labels generated and validated against ASN contents before dispatch
810 invoice auto-generated per PO — matching confirmed 855 quantities and pricing exactly
Backorders flagged in 855 with revised ship dates at line item level — never silently cancelled
860 PO Change Requests applied to open orders automatically — no manual update required
997 functional acknowledgment monitoring — rejections surfaced and resolved before escalation
Common questions from pet product suppliers beginning their Chewy EDI compliance journey.
Chewy operates two supplier programs: (1) Warehouse / First-Party (1P) — you ship inventory to a Chewy fulfillment center and Chewy sells it to customers; and (2) Drop Ship / Third-Party (3P) — Chewy sells on their site and routes orders to you for direct shipment to the end customer. Each model has different EDI 850 specifications. Drop ship POs include the customer's name and delivery address, and require a Chewy-branded packing slip. SBSA handles both models with destination-aware EDI automation.
Chewy requires the Purchase Order Acknowledgment (EDI 855) to be sent within 24 hours of PO receipt. Missing this window negatively affects your on-time acknowledgment rate on Chewy's vendor scorecard, which tracks your overall compliance performance. SBSA fires the 855 automatically within minutes of receiving a Chewy PO — so you'll never miss the window regardless of time of day or day of week.
Chewy enforces strict ASN compliance. Any shipment received at a Chewy fulfillment center without a valid Advance Ship Notice, or with an ASN that arrives after the physical goods, can be refused and returned to you at your cost. A refused shipment is one of the most expensive outcomes in supplier compliance — the goods come back, the PO remains open, and your fill rate takes a hit. SBSA transmits the 856 ASN automatically the moment your shipment leaves your facility, preventing this scenario entirely.
Yes — for all drop ship (3P) orders, the packing slip must carry Chewy's branding only. Your company name, logo, return address, and any supplier branding must not appear anywhere on the package. Chewy owns the end-customer relationship for these orders, and the unboxing experience must match their brand standards. SBSA automatically generates the Chewy-branded packing slip from your ASN data at the time of shipment — no manual document preparation required.
No — Chewy expects backorders to be communicated, not cancelled. If you cannot fulfill an item at the time of shipment, you must reflect this in your EDI 855 PO Acknowledgment by updating the quantity or providing a revised ship date at the line item level. Silently cancelling a line without notification counts against your fill rate metrics. Never enter a quantity of zero on the ASN for an item you can't ship — remove the line entirely instead, as a zero-quantity line is treated as a data error by Chewy's system.
SBSA Technology integrates with a wide range of ERP and order management systems for Chewy EDI — including NetSuite, SAP (S/4HANA and ECC), QuickBooks Online (Intuit Silver Partner), QuickBooks Enterprise (Intuit Silver Partner), Microsoft Dynamics 365, Shopify and Shopify Plus, and major 3PL / WMS platforms like ShipBob and 3PL Central. For custom or legacy systems, SBSA connects via flat file, REST API, or database connector. If your system isn't listed, contact us — we've integrated Chewy EDI with dozens of proprietary platforms across the pet industry.
Tell us your fulfillment model — warehouse, drop ship, or both — and we'll build a complete Chewy integration plan for you.